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Kevin flips the case around, by using Michael’s new knowledge of Walmart, to develop a response strategy for Toys-R-Us.
Kevin focuses on the first 2 minutes of the case to discuss how McKinsey partners respond to clarifying questions, pauses in the case and repetition of the case question.
Candidates must be skilled at mentally understanding and calculating a few key income statement metrics, which Kevin discusses.
Kevin offers 1 powerful communication technique for candidates who are not sure of the answer and, therefore, have a tendency to think in silence for long periods.